1. Serivise yo gufasha kure
Nyuma yo kwakira icyifuzo cya serivisi yumukoresha, niba serivise yo guterefona idashobora gukemura ikibazo cyibikoresho, cyangwa mugihe kimwe nubufasha bwa tekiniki ya terefone, Shanghai Energy izashyira mubikorwa serivise ya kure ikurikije ibikenewe na nyuma yo kubona uruhushya rwumukoresha.
Muburyo bwo gushyigikira tekiniki ya kure, Shanghai Energy isuzuma ikibazo cyibikoresho byabakoresha kuruhande rwa kure kandi itanga igisubizo cyikibazo.
2. Serivise yo kuzamura software
(1) Mugihe habaye kunanirwa mubikorwa byibicuruzwa kubera igishushanyo cya software, Tuzatanga serivise zo kuzamura software kugirango dukemure ibibazo mugihe bibaye ngombwa.
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(3) Kuzamura software bitagira ingaruka kubucuruzi bwumukoresha bizakorwa mugihe cyukwezi kumwe.
(4) Tanga gahunda yo kuzamura software kubakoresha muburyo bwanditse.Mugihe cyo kutagira ingaruka kubucuruzi busanzwe bwumukoresha bishoboka, igihe cyo kuzamura software kizemezwa na Shanghai Energy hamwe n’umukoresha.
(5) Mugihe cyo kuzamura software, uyikoresha agomba kohereza abakozi bashinzwe kubungabunga no gutanga ubufatanye nubufasha bukenewe.
3. Serivisi yo gukemura ibibazo
Ukurikije ingaruka z'amakosa ku bucuruzi bw'abakoresha, Ingufu za Shanghai zigabanya amakosa mu nzego enye, zisobanurwa ku buryo bukurikira
| Urwego rwo kunanirwa | Ibisobanuro | Igihe cyo gusubiza | Igihe cyo gutunganya |
| Icyiciro A Kunanirwa | Ahanini bivuga kunanirwa kwibicuruzwa mugihe gikora, bikaviramo kutabasha kumenya imikorere yibanze. | Subiza ako kanya | Iminota 15 |
| Icyiciro B Kunanirwa | Byerekeza cyane cyane ku ngaruka zishobora guterwa no kunanirwa kw'ibicuruzwa mu gihe cyo gukora, kandi birashobora gutuma imirimo y'ibanze y'ibikoresho idashobora kugerwaho. | Subiza ako kanya | Iminota 30 |
| Icyiciro C Kunanirwa | Byerekeza cyane cyane kubibazo bigira ingaruka kuri serivisi kandi bigatera imikorere ya sisitemu mugihe cyo gukora ibicuruzwa. | Subiza ako kanya | Iminota 45 |
| Icyiciro D Kunanirwa | Ahanini bivuga amakosa agaragara mugihe cyibicuruzwa, rimwe na rimwe cyangwa bitaziguye bigira ingaruka kumikorere na serivisi | Subiza ako kanya | Amasaha 2 |
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4. Serivisi yo gukemura ibibazo
Ingufu za Shanghai zizatanga serivisi za kure cyangwa kurubuga kurubuga rwa serivise zose za EMU zaguzwe nabakiriya ukurikije ibyo abakiriya bakeneye, kandi uwashinzwe nyuma yo kugurisha azagena abakozi ba tekinike kugirango bakore dock bakurikije serivisi zikemura ibibazo.Kugena igihe cyo gukemura, umubare nubwoko bwibikoresho byo gukemura, umubare wa serivisi, nibindi. Tanga gahunda ya komisiyo kandi utegure abakozi.
